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"I will presenting on professionalism in school nursing based upon standards of practice. I am seeking your permission to use the HERO approach as we discuss the standard of communication. It provides a wonderful, simple template to get them started on telling their unique stories."
Tia
   

Catch Yourself Doing a Good Job

From Career Tips, 2005 Volume 1, January

The best managers make a point of catching employees doing a good job, and being sure to praise them on the spot. Management training classes teach us to document what our employees have done, good and bad, and to save those notes in our files to be well-prepared at performance appraisal time. Otherwise, we are likely to remember best only what's been done in the last month or 2, and get hazy about the details of what was accomplished 6 months ago, 9 months ago, last year.

Have you ever applied that advice to yourself? Have you made a point of regularly catching yourself doing a good job and then praised yourself for what you accomplished?

In any fast-paced environment, it's easy to jump straight from finishing one milestone into tackling the next task, without much pause to reflect. I regularly work with people on accomplishment stories for networking, résumés, consulting engagement bios, strong conversations with their bosses, etc. Some clients struggle to express their accomplishments, or even feel they have none of consequence. Often this is because they've just never gotten in the habit of catching themselves doing a good job! This is particularly challenging when it's the first time they've tried to develop an "accomplishment story" for projects completed years earlier! In such cases I often end up brainstorming with them in a more or less "stream of consciousness" manner, developing a long set of bullet points on every aspect of the project before ever trying to turn it into a coherent story. After all the info has been gathered, we can decide what's important, weaving those points into a concise, compelling story.

Lets assume you are just finishing an important phase of a project, and are prepared to move on to your next most critical task. Stop! Pull out a sheet of paper and take 15 minutes to record some thoughts about what you just finished. Give it a title at the top of the page that you will remember it by - something simple, like "(Client's name) VUL Implementation" or "2004 Somerville School Referendum Campaign". Then record everything important you remember about it, not worrying about making it grammatical, or in any particular order. These are just notes for your own purposes, not a polished essay! Be sure to make particular note of any challenges that were presented along the way, and what you did to overcome them - these are the core of any compelling accomplishment story. Attach any important documents - thank you notes, memos outlining the original assignment, commentary on aspects of the project, etc. Now put this all away in a file for future accomplishment stories.

TIP: Don't wait until a project is complete to start the documentation process! As soon as something worth noting occurs, create a page for that project in your stories file, even if all you are writing down is a title and 1 sentence. Then save the page and come back to add more to it every time something important happens. Finish adding to it when the project is complete.

And make a point to pause and reward yourself for a job well done on a regular basis, even if it's just a mental pat on the back. You could set a goal ahead of time (eg, finish milestone 1 by February 15), and decide in advance on a reward that will help keep you motivated. This could be as simple as treating your self to a trip across the street for a cappuccino and 15 minutes of quiet time, buying a CD, reading a book for fun, or going to the movies. And be sure to share your successes with others - perhaps a friend, co-worker, or spouse.

If you get into the habit of doing this, you will be well- prepared to write up or express your accomplishments in a compelling manner whenever needed. And you won't be caught off guard miss one of those golden opportunities to create visibility when you run into the CEO at the annual company picnic and are asked "What do you do?"



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